I just need to action an invoice and the icon has disappeared from my app

I'm here to ensure you can effectively utilize invoices in your QuickBooks Online app, @emmab_03-yahoo-c.

Firstly, let's confirm that your app is up to date to potentially resolve any issues related to missing icons. Depending on your device, simply access Google Play or the Apple Store and update the app from there.

Secondly, let's clear the app's data to prevent any potential issues caused by excessive cache accumulation. We can initiate this process by refreshing your device settings. To begin, please follow the steps outlined below:

Here's how to clear the app cache on your iPhone:

1. Go to the Settings and then select General.
2. Choose iPhone Storage and tap on the QBO app.
3. Tap on Offload App to temporarily remove the app and its data or tap on Delete App to permanently remove the app and all its data.

 For Android: 

1. Access your phone's Settings.
2. Go to Apps.
3. Then, locate the QBO app from the list.
4. Select Storage, then tap on Clear Data.

If the icon remains missing, consider uninstalling and reinstalling the application to start afresh.

Here's how:

1. Long press on QuickBooks Online on your phone.
2. Drag the app to the Uninstall section.
3. Press Yes to confirm.

After completing these steps, log in to your account and verify if you can now effortlessly create, send, and review any open invoices without encountering any issues.

Additionally, please take note of the system requirements of the app to make sure it works smoothly.

Furthermore, here are some helpful articles on managing and customizing invoices within the program:

• Receive an invoice payment using the QuickBooks Online mobile app
• Customise invoices on the QuickBooks Online mobile app

I'm here to lend a hand with your invoices. Just leave a reply if you need any assistance. Have a great day!