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January 13, 2026
Question

I've amended the address and email for a customer but the old details are appearing on the invoices - what can I do??

  • January 13, 2026
  • 1 reply
  • 3 views
No text available

1 reply

QuickBooks Team
January 13, 2026

Hello there,

 

It occurs when QuickBooks retrieves cached data or if the customer profile is not updated. Let's finalize everything to ensure that it is updated.

 

Here's how:

 

  1. Go to All Apps
  2. Choose Customer Hub
  3. Click Customers
  4. Find and click on the customer name
  5. Click Edit
  6. Update the Billing address or review.
  7. Update or review the Email field.
  8. Click Save

 

If the customer profile details are correct, the issue may be that your browser is storing old info. I suggest clearing your cache or switching browsers to refresh QuickBooks data.

 

If there's anything else we can assist with, please let us know.