It occurs when QuickBooks retrieves cached data or if the customer profile is not updated. Let's finalize everything to ensure that it is updated.
Here's how:
Go to All Apps
Choose Customer Hub
Click Customers
Find and click on the customer name
Click Edit
Update the Billing address or review.
Update or review the Email field.
Click Save
If the customer profile details are correct, the issue may be that your browser is storing old info. I suggest clearing your cache or switching browsers to refresh QuickBooks data.
If there's anything else we can assist with, please let us know.
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