I've edited the invoice template and am still getting this extra line after the ' city' which says 'LO'. Before the post code.Please can you help?

Hello @enquiries20,

There are times that your browser is full of frequently-accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. This can be the reason why your invoice has an extra line that says LO even when the template doesn't display it.

Let's consider logging into your QBO account using a private browser so we can isolate this issue. To do so:

• Google Chrome: Ctrl + Shift + N
• Internet Explorer and Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If this works, you need to clear your browser's cache so the system can start fresh. But if you get the same results while using a private browser, I recommend switching to a different browser.

I've also included our help articles in case you need some ideas, especially with managing your customer's transactions: QBO Self-help.

Feel free to visit us again, if you have any other questions with QuickBooks. Always here to help.