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October 27, 2022
Question

If I can't find customers invoice on find match page when reviewing bank transactions what do I do? Customer invoiced. Customer paid by cheque we put into our bank .?

  • October 27, 2022
  • 1 reply
  • 1 view
Customer was definately invoiced. Used paying in slip and paid cheque into our account. When go into find match page on banking page this customer and amount is not there? Thank you

1 reply

Level 14
October 27, 2022

Hello Flex1, 

 

Welcome to the Community page, 

 

The way in which the match function works in QuickBooks is it goes off the amount, account and date, if these are all the same it will find a match for you if some of these are different it will not find the match for you. Can you please go and double check that this information is the same if not please amend it and it should pull a match through for you. If you still have any issues please reach back out to us again.