Invoicing emails not arriving

Hi Claire,

I want to ensure your customers can receive the emailed invoices.

Intuit uses its official email (quickbooks@notification.intuit.com.) when sending invoices to your customers. Because of the origin of the return email address, some email providers mark it as spam. Thus, I recommend having your customers check their junk mail and spam folders. And suggest to set up their emails and allow Intuit emails to go to their inbox.

You can have them follow the steps in this article for more details: Receive important email messages from Intuit.

However, if they're still unable to receive invoice email, you'll want to download invoices as PDF files. Then, send it to your customer using your personal email.

For future reference, here's an article you can check for guidance on receiving invoice payment: Create invoices in QuickBooks Self-Employed.

Please let me know if there is anything else I can do for you by leaving a comment below. I'm here to lend a hand. Have a wonderful day!