Ive got an issue where a new invoice has stated as paid, when it hasn't what do I do?

You'll have to remove the payment that was automatically applied to the invoice, Sarah.

QuickBooks Online (QBO) has an automated feature that applies credits to the next invoice created. This could be why your newly created invoices are showing as Paid.

If you want to control when these credits are applied, you can disable this feature. Here’s how:

1. Go to the Gear icon.

2. Select Account and settings.

3. Click on the Advanced tab.

4. In the Automation section, toggle off the Automatically apply credits option.

5. Click Save, then Done.

To remove the payment applied to the invoice, follow these steps:

1. Go to the Sales tab. Then, select Invoices.

2. Locate the invoice that's showing as paid and click View/Edit under the Action column to open it.

3. Click the link under the PAID status that reads 1 payment made on (date when the invoice was paid).

4. A pop-up window will appear. Click the link under Date.

5. On the Receive Payment page, scroll down and click the Clear Payment button or uncheck the checkbox next to the invoice you want to clear the payment for.

6. Once done, click Save and close.

For more information on creating and applying delayed credits in QuickBooks Online, you can check out this article: How to handle delayed credits in QuickBooks.

Feel free to reach out if you have any additional questions.