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A
AngusSL
November 3, 2021
Question

My invoices have stopped sending and tab not going green. What can be wrong

  • November 3, 2021
  • 1 reply
  • 3 views
Have several invoices all stalled saying sent but greyed out tab.

1 reply

J
JonpriL
Level 9
November 4, 2021

I'm here to help share how you're able to send invoices, @AngusSL.

 

There are times that your browser is full of frequently accessed page resources, thus causing websites, like QuickBooks Online (QBO), to act weirdly. And can be the reason why the sending invoices tab is grayed out.

 

Saying it is not sending your invoices, have you perhaps received an error message? If not, let's consider logging into your QBO account using a private browser. To use a private or incognito browser, here's how:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P
  • Edge: Ctrl + Shift + N

 

If this works, it means you need to clear your browser's cache so the system can start fresh and you're now able to create and send invoices. But if you get the same result while using a private browser, let's switch to different supported browsers instead.

 

I'm adding this article that'll guide you in connecting the payment transaction to the original invoice so your accounts stay balanced: Record Invoice Payments in QuickBooks Online.

 

Let me know in the comments below using the Reply button if you've got questions other than QuickBooks invoicing. I'll be here ready to lend a helping hand. Take care and stay safe!

A
AngusSLAuthor
November 4, 2021

Hi I have tested a new invoice last night and it all worked.  But still have 7 invoices from last 10 days with grey sent tab. 

Rose-A
Rose-A
Level 10
November 4, 2021

Thanks for getting back to us, AngusSL.

 

Since you're able to send new invoices, I'd suggest deleting and re-creating the transactions from the last 10 days. Here's how:

  1. Click + New and then Invoice or Send invoice.
  2. From the Customer ▼ dropdown, select a customer. Make sure all of their info is correct, especially their email address.
  3. Review the Invoice date. Then from the Terms ▼ dropdown, select the due date.
  4. From the Product/Service column, select a product or service. You can also select +Add new to create a new product or service right from the invoice.
  5. Enter a quantity, rate and change amount if needed.
  6. Select a VAT rate.
    Note: If you see the Flat rate, By hour, or By item options, this means you're in Business view. Your experience is slightly different. Select Flat rate or By hour for services or By item for products. Then enter the quantity and amount.
  7. When you're ready to send the invoice, select Save and send. Or, if you're using QuickBooks Simple Start, select Send.

 

In case you need ideas on how to customise and utilise your sale form templates in QuickBooks Online, you can go through this article: Customise invoices, estimates, and sales receipts in QuickBooks Online. This will give you steps on how to add fields as well as change its colour scheme.

 

If you have any other questions or need further assistance, let me know in the comment below. I'll be more than happy to help you anytime.

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