my products/services that i had already saved are not autopopulating...i have tried clearing cachet, logging out and logging in, etc....but unable to fix it

I appreciate your effort, and I understand how overwhelming it is to have your saved data suddenly disappear from your invoicing screen. I recommend reaching out to our Intuit Live Expert for more detailed diagnosis. They can determine why the autofill feature is failing and provide real-time support.

In the meantime, you can search using the item description to see if it's populated.

If you have any other questions, feel free to let us know. We’re here to help.