On a clients address the bill shows EX rather than Essex

Hi Terry, welcome aboard to the Community Forum! Ensuring the customer's address is accurate in QuickBooks Online (QBO) is definitely important. Let’s dive into this together and ensure everything runs smoothly moving forward.

Are you referring to an existing invoice when you mention that the invoice still shows the abbreviation EX after editing the address to display Essex? If so, here’s what you can do to sync the updated address:

1. Open the existing Invoice that shows the EX in the address.
2. Click on Edit Customer under the Bill to field, then hit Save.
   
   

By following the steps provided, the invoice address will be updated to reflect the changes made.

However, if you’re referring to newly created invoices that continue to display the abbreviation EX even after correcting the customer’s address, let’s perform troubleshooting to determine if the issue is browser-related.

You can do the following:

• Refresh the current page (Ctrl+R or Command+R)
• Sign out, then sign in again to your QBO account
• Use a different browser
• Use a private or incognito window:
  • • Google Chrome: Ctrl + Shift + N
    • Mozilla Firefox: Ctrl + Shift + P
    • Microsoft Edge: Ctrl + Shift + N
    • Safari: Command + Shift + N

Once done, please proceed on creating invoices again.

I hope this information helps clarify things for you, Terry. If you have additional questions, please add a comment below. I'm here to ensure you get the most out of our service.