Our Invoices no longer have the link on them to make payment via paypal? however from our view they say they do? Can anyone help please?

Hi, @sales242.

Your clients must be able to pay invoices online via PayPal as long the PayPal link is added to their invoices. Since they don't have the option, your customers may open the emailed invoices via a private browser or another device to isolate the issue. Unexpected behaviour may happen due to the stored cache on the regular browser they're using.

To save time, here's are the keyboard shortcuts for an incognito window:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

If it works fine, your customers can go back to their original browser and clear the cache to start fresh. Moreover, they can use another supported and up-to-date browser to narrow down the result.

For more hints about PayPal payments, you can open these links:

• The smarter way to get paid
• Accept Payments with PayPal
• Steps to get paid using PayPal and QuickBooks

Once the customers pay you for their invoices, here's how you can record the payments.

If you have any other questions about your invoices and payments, please let me know by adding a comment below. I'm always here to help. Cheers for more success!