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E
Ejap
September 21, 2025
Question

Receipts I have uploaded using the app the upload system and by emailing are not appearing in the ‘to review’ section. Is there a system problem atm

  • September 21, 2025
  • 1 reply
  • 7 views

QuickBooks online

1 reply

J
Jovelyn_MQuickBooks Team
QuickBooks Team
September 21, 2025

Hi there, Ejap. Let's perform some troubleshooting to find the receipts you've uploaded.

 

It seems the problem was due to outdated data in your mobile app. Clearing the app's data on your device resets it to its default state and can help refresh the app system.


For Android devices:
 

  1. Open the Menu and tap Settings.
  2. Select Refresh Data.
  3. Confirm by choosing Yes.

 

For iOS devices:
 

  1. Go to Settings and tap General.
  2. Select iPhone Storage and look for the QuickBooks Online app.
  3. Choose Offload App.

 

After completing the troubleshooting steps, navigate to the For Review tab again and check if the receipts are now visible.


However, if it still doesn't show, I suggest uninstalling (press and hold the app icon) and reinstalling the app to ensure you're using the latest version.


If you have followed the steps above and the issue persists, I recommend reaching out to our Live Support team. They have the tools to securely access your account and investigate further.


To contact Live Support:
 

  1. Click the Help icon and choose Search.
  2. Select Contact Us.
  3. Provide a brief description of your concern and click Continue.
  4. Choose to request a Callback or start a Live Chat with an expert.

 

Let us know if there's anything else we can assist you with.

U
usersuzanneflux
September 22, 2025

Same think is happening to me, receipts I have emailed in are not appearing in the To Review area

T
ThomasJosephDQuickBooks Team
QuickBooks Team
September 22, 2025

You can upload receipts using a web browser or manually attach the receipt to the transaction, usersuzanneflux.

 

If you've already completed the troubleshooting steps provided by my colleague and are still encountering the issue, I recommend uploading your receipt through a supported web browser or manually attaching the receipt to the transaction for the meantime.

 

To upload the receipt through a web browser, you can follow these steps:

 

  1. Log in to your QuickBooks account via a web browser.
  2. Navigate to the Accounting tab and select Receipts.
  3. Click Upload from your Computer or Upload from Google Drive.
  4. Select and add your receipts.

 

To manually attach the receipt to the transaction, follow these steps:

 

  1. Log in to your QuickBooks account via a web browser.
  2. Go to the Accounting tab and select Bank transaction.
  3. Select the specific transaction.
  4. Click the + icon under the attachment icon.
  5. Select and add the receipt.

 

If the issue still persists after following these steps, I recommend reaching out to our live expert for a closer review and a real-time resolution.

 

To find the best time to connect with our support team, here are our service hours:

 

  • Callback times: Monday to Friday, 8:00 AM to 6:00 PM.
  • Live chat: Monday to Friday, 8:00 AM to 10:00 PM, and Weekends, 8:00 AM to 6:00 PM.

 

Let me know if you need any further assistance.

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