Refunding a donation

Hi there, @rgh.

It seems that you've posted twice here in the Community with the same concern. My colleague GeorgiaC already provided the complete steps on how to refund your donor. For more reference, click this link: https://quickbooks.intuit.com/learn-support/en-uk/transactions/refunding-a-donation/00/1126825. 

You can bookmark our QuickBooks Help Articles for your future reference. This page contains various topics with steps on how to manage your donor transactions, reports, and other related matters. 

Don't hesitate to give me a buzz if you need further help with QuickBooks. I'm well trained, and I can lend you a hand.