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tamsin
May 1, 2020
Question

Since early Feb the PayPal account hasn't pulled through all transactions - it's missing off all of the PayPal charges - does anyone know how I can resolve this please?

  • May 1, 2020
  • 8 replies
  • 20 views
No text available

8 replies

AlcaeusF
AlcaeusF
Level 14
May 1, 2020

Thanks for visiting the Community, @tamsin.

 

We received reports regarding PayPal feed not bringing charges/fees in QuickBooks Online (QBO). A ticket (INV-42500) has been created and forwarded to our Product Engineers. They're now working to fix this issue as soon as possible.

 

In the meantime, I highly suggest contacting our Support team so they can add you to our notification list. This will help our Engineers the number of affected users. An email notification will be sent to you once this has been resolved. I'll also inform you here when we get the update as well.

 

Here's how to reach them:

 

  1. In QBO, click the Help (question mark) icon at the top right.
  2. Select Contact Us at the bottom to connect with our live support.

 

Please leave a comment below if you have any other issues or concerns. I want to make sure everything is taken care of for you. Have a great day!

PoshPorter
June 17, 2020

Hi

 

This was posted on 1st May. I have just got Quickbooks and this problem still exists. The development team are obviously not having any luck if this problem is over 6 weeks old !

 

If you connect using PayPal UK it does not bring in the fees, however, if you connect using PayPal.com (2nd option) then it does bring in the fees, problem is if you connect using PayPal.com it only brings in the last 60 days transactions - why is this?


    Angelyn_T
    Angelyn_TModerator
    Moderator
    June 17, 2020

    Thank you for choosing QuickBooks as part of your business, @PoshPorter.

     

    This is not the kind of situation we want you to experience and I understand the frustration being caused by this issue. Rest assured that our engineering team are now all hands on deck working together with your bank to find a solution as quickly as possible. While they're working with this, I encourage reaching out to our Support Team and have them attach your case to the ongoing investigation so they can add your account information to the notification list. Once added, you'll automatically receive email notification with the latest updates.

     

    To contact support, tap on Contact us from the Help menu. Or, open this link.

     

    Once everything is up and running, you can always read our banking articles for additional references in the future.

     

    Please extend your patience while we're working on the fix of the issue. As always, leave a comment below if you have any other questions. I'm a few clicks away to help. Keep safe!

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