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October 26, 2025
Question

The “Record Payment” option has disappeared. Any help would be appreciated.

  • October 26, 2025
  • 1 reply
  • 1 view
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1 reply

QuickBooks Team
October 26, 2025

Thanks for reaching out, Jeff.
 

Before we move forward, can you tell me the last time you saw the Record Payment option?
 

In QuickBooks Online, this option is now labeled as Receive Payment. You can find it under the Invoices section or by selecting the +New button.
 

See screenshot below:

image.png

image.png
 

For additional concerns, feel free to add a reply below.