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February 2, 2024
Question

Transactions aren't showing up on my app. There has been nothing for me to resolve since Jan 24th?

  • February 2, 2024
  • 1 reply
  • 0 views
How do I resolve the issue that transactions aren't showing up?

1 reply

Level 14
February 2, 2024

Hello Juliaarmeria-hot, thanks for posting on the Community page, Can you try fully uninstalling the app and then reinstalling it and check that your transactions are then showing for you. 

February 2, 2024

Tried uninstalling the app and reinstalled it still no new transactions. Last transactions are on 24th Jan.

Moderator
February 3, 2024

I appreciate your efforts in performing the suggested troubleshooting steps provided by my colleague, julia.

 

Since you already performed the steps and the new transactions are still not showing, I suggest contacting our Contact Support Team so they can check your account and help resolve this issue. Here's how:

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

For more details, please see this article: How to get help with QuickBooks.

 

Additionally, I'll share this article so that you can check QBO mobile app features available on supported devices: Compare mobile app features

 

Comment below if you have further questions about managing transactions in your app. I'll be here to help. Take care!