Transactions with the Wrong Amounts!.......among other issues

I understand how challenging this situation has been for you, Eddie. Yes, the chat function from the Help menu shows a US format. Please know that you can still use it and proceed to reach out to the support team, as entering your phone number in the chat is only optional.

 Here's a sample screenshot for reference:
 

Regarding the issue with automatically imported transactions, QuickBooks relies on the data provided directly by your bank, so any mismatched transaction amounts are due to how the bank provided the information. It’s a smart move that you’ve already turned off the bank rules while working to examine the root cause.

As a next step, I recommend logging into your bank’s website to check if any ongoing maintenance or updates could impact the data being sent to QuickBooks and to verify that the posted amounts on your bank statement match what you see in QuickBooks. If there are questions about how the data is formatted, I suggest contacting your bank directly for clarification. 

If you prefer to manage your data manually, you always have the option to do so and manually categorize your bank transactions into QuickBooks with a properly formatted file. It will allow you to maintain accuracy until the automated connection is working smoothly again. Please refer to this article for detailed steps: Manually upload transactions.

Please let us know if you have other questions or concerns.