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JohnatYoungEngineers
January 21, 2022
Solved

What's Going On?

  • January 21, 2022
  • 1 reply
  • 0 views

For the past two days signing into QB Online has been desperately slow and on occasion it has not been possible. 

Yesterday when reviewing expense transactions the ability to allocate a Tag was missing. 

This morning, when opening an invoice for a customer with a live Direct Debit through GoCardless, the debit date was in the past but the debit has not been triggered. In addition, the radio buttons to Allow the customer to pay and Use Direct Debit are not shown.

 

What's going on?

Best answer by Ashleigh1

Hello JohnatYoungEngine, please can you clear your cache and cookies to all time, close the browser down, reload it and see if that make resolves all the issues you have been having with your account lately. Let us know if you still have any problems.  

1 reply

A
Ashleigh1Answer
Level 14
January 21, 2022

Hello JohnatYoungEngine, please can you clear your cache and cookies to all time, close the browser down, reload it and see if that make resolves all the issues you have been having with your account lately. Let us know if you still have any problems.  

    J
    JohnatYoungEngineersAuthor
    January 24, 2022

    Sorted, so thank you!

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