This means that something on the invoice, such as the product/service or VAT code has been made inactive. This is common in cases where customers have migrated from QuickBooks Desktop and are selecting a VAT code that has migrated and is not compatible with QuickBooks Online. You can see the full QuickBooks Online VAT codes which you should be using here - these can be turned on/off within the VAT centre (Taxes > Edit VAT > Edit rates).
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