When I raise an invoice in Quickbooks which needs to be collected by Direct Debit through Gocardless the instruction to collect payment isn't getting to Gocardless.

I've got your back, @poppiesnorth. I'm here to help you sort out this query with your invoices.

In this case, we can look at how you set up the direct debit mandates for your customers so that you can use GoCardless to collect payments from them.

To set up direct debit mandate for a customer, here's how:

1. From the Sales & expenses, select Customers.
2. Choose the customer you want to set up the mandate for, then click the arrow under Actions, and select Request Direct Debit.
3. Preview the mandate request. You can edit the email if you need to.
4. Click Send. Your customer will get an email requesting them to set up and approve the mandate, and they’ll need to provide their bank information.

From there, you'll be able to set up direct debit on your customers' bills once the mandate has been processed. Once your customer accepts the request, the bank may need 2 to 3 days to process the mandate. Here’s how you can check the status of each mandate request.

For further details about this process, please review this article: Set up direct debit mandates for customers (GoCardless) in QuickBooks Online.

Also, I've added these helpful resources if you have concerns about GoCardless in QBO:

• GoCardless with QuickBooks Online
• Learn more about GoCardless direct debit for QuickBooks Online (FAQ)

I'll be here whenever you need more help with QBO-related concerns. Just add them to your reply, and I'll take care of them. Stay safe!