Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
B
blackcatcyclesno
November 19, 2020
Question

When I send invoices the customer cannot access the actual invoice anymore..

  • November 19, 2020
  • 1 reply
  • 1 view
No text available

1 reply

P
payment after leaving
Level 10
November 19, 2020

Hi blackcatcyclesno We do have a known issue at the moment where customer are unable to select the view invoice option as its greyed out, is this the issue that your customers/you're experiencing?

B
blackcatcyclesnoAuthor
November 19, 2020

Hi John, 

Yes, that is the issue. It is causing me major issues, as I now have to download each invoice & forward it to the customer. When will this be resolved please? 

A
Ashleigh1
Level 14
November 19, 2020

Hello Blackcatcyclesno, thanks for clarifying that, we currently have an investigation on this that we will add you to, and soon as there are any updates we will let you know via email. currently, there is no ETA on this but our engineers are working on getting it resolved as soon as possible. 

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement