If QuickBooks Online keeps freezing, it could be a browser-related issue. I have troubleshooting steps to help resolve this.
To begin, you'll need to open your browser in incognito/private mode. This mode doesn't use the existing cache data files to load a webpage, which can cause unexpected behavior if too much information is saved.
Here are the keyboard shortcuts to open a private browser:
Google Chrome: press Ctrl+Shift+N
Mozilla Firefox: press Ctrl+Shift+P
Internet Explorer: press Ctrl+Shift+P
Safari: press Command+Shift+N
If you're able to do the task successfully with a private browser, I suggest clearing your browser's cache to start fresh. If it's the same, you can use a different browser such as Google Chrome, Internet Explorer, or Mozilla Firefox.
Please feel free to let me know how it goes. Hope you have a great day.
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