I appreciate you for posting this here in the Community, @dune1975. I'll point you in the right direction for support regarding your concern.
You can consider contacting support. This way, a representative can check and investigate what seems to be causing this problem on your account.
I’m adding a link here where you can search for an article that will help you if you need some information or procedures while using QuickBooks Online. Help articles.
Additionally, I'll be leaving these articles to help you in the future:
If you need help with your QuickBooks-related concern. Let us know by leaving a comment down below. We'll make sure to keep an eye for your response and provide assistance. Keep safe and enjoy the rest of the day!
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