Why are my Estimates and Invoices not reaching customers, despite email addresses double checked?

Let me help you sort this out, @sue52.

It's possible that the estimates and invoice were routed to the junk mail and spam folders. You can let your customer check their junk mail and spam folders.

Alternately, we can also try logging into your account through a different browser. From there, we can try sending the invoice again to see if the status changes accordingly.

If you don't experience any issue when using another one, we can switch back to your regular browser and clear its cache. This process will improve the speed and overall browsing experience when using QBO account.

For more detailed instructions on resolving the issue, you can follow this article: 3 solutions for when customers aren't receiving your emails.

If the problem persists, I'd suggest contacting our Customer Care Team. One of our support will need to check your account and perform additional troubleshooting to determine the cause of the issue.

Feel free to leave your comments below if you have other questions. I'm always here to help.