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February 2, 2024
Question

Why are my invoices going to customers spam folders.

  • February 2, 2024
  • 1 reply
  • 1 view
When I send invoices they are directed to spam folders. This seems to be much worse than a few months ago.

1 reply

Level 13
February 2, 2024

Thanks for joining the Community, @jcullenheating-g 

 

Email providers may mistakenly identify emails sent from QuickBooks as spam if they are received repeatedly. Customers can mark an email as 'Not spam' and future email invoices should then be received to their inbox. 

 

If you continue to experience any issue with invoice delivery, please see guide with 3 solutions for when customers aren't receiving your emails.