Why can my customers not click on 'pay' on my invoices? How do I add my bank details?

Hello there, @alihogg90.

I want to ensure you're able to manage your invoices and process online payments in QuickBooks Online (QBO). Therefore, I would like to ask which payment software provider you're using to process your online payments. Any additional info will help me provide the appropriate resolution for your concern.

Keep me updated in the comments below. Hope to hear from you as soon as possible. Take care and stay safe!