Why can’t receipt snap get information? When I manually add the info, it tries to make a new expense

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It usually can’t find the VAT or the purchase date. But if I manually add the information, it tries to make a new expense, rather than linking up to the one i already havevon my bank account

QuickBooks Online

SME Bookkeeper

Hello @pete-wade,

Thank you for writing here.

Sometimes the receipt snap doesn't work properly. You need to manually enter the informations.

While you upload through receipt snap you can re-enter information as they required.

For any bookkeeping assistance, check my bio.

Thanks.

SME Bookkeeper

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