why does my invoice freeze when creating a new one then will not save and have to start again only to do this again

Hi @jfarrance,

When you say the application freezes while creating an invoice, do you mean that clicking any of the functional buttons does nothing, or do you see an error message indicating the problem?

In the meantime, let's isolate this issue by performing browser troubleshooting. Please access your QuickBooks Online (QBO) account in a private (incognito) window. This will help us avoid any saved data that might cause unusual behavior, such as freezing when creating an invoice.

Here's the menu paths depending on your browser:

• Chrome: ⋮ (Menu) → New Incognito window
• Edge: ⋯ → New InPrivate window
• Firefox: ☰ → New Private Window
• Safari (Mac): File → New Private Window

Alternatively, we can use another supported browser to see if the issue is browser-related.

You're always welcome to post your concerns to the Community. We're available 24/7 to address them for you.