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J
J_A20
December 4, 2025
Question

Amazon integration is not letting me select VAT option

  • December 4, 2025
  • 1 reply
  • 2 views

Hello, I recently started using QB for my small business. It is now time to submit VAT but I noticed that

Amazon transactions are not showing VAT therefore, it is showing discrepancy in the total VAT.

It is showing Total Tax but when I click on select Tax, it does not show me any option. 

Also, all transactions that were automatically processed don't have any VAT assigned.

 

Any help would be appreciated.

TIA

 
 
 
 
 

 

1 reply

J
J_A20Author
December 4, 2025

Here is a screenshot. Where it says Select Tax, there is no option in that dropdown.

G
GebelAlaina_MQuickBooks Team
QuickBooks Team
December 4, 2025

Hi, @J_A20. Thank you for providing detailed information!

In QuickBooks, once the VAT feature is enabled in the settings, the dropdown menu should display the available VAT selections. If no options appear when clicking it, let's perform the browser troubleshooting steps. This can help resolve glitches and unexpected behaviors, which are often caused by excessive data files in your browser.

Here's what you can do:
 

  1. Restart your browser.
  2. Log in to your account using a private browsing window. Use the following keyboard shortcuts to open a private window:

 

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + N
  • Safari: Command + Shift + N
     

Alternatively, you can use different supported browser for an optimized experience with QuickBooks.

You can check out this article for more details: Integrate Amazon Marketplace into QuickBooks Online.

Feel free to reply this thread if you need anything else. I'm always here to help!

J
J_A20Author
December 4, 2025

Hi,

Thanks for your reply. 

I have tried different browsers, laptops and phones. Same issue on all of them.

When I contacted support, they said to contact Amazon, which I think is not the correct way to handle an issue when I am paying QB but am being asked to contact a 3rd party. 

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