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September 7, 2020
Question

I have a client who wanted to submit there VAT return, they are NOT MTD. However QB is not accepting their Gateway login, it is only accepting ours as agent.

  • September 7, 2020
  • 1 reply
  • 3 views
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1 reply

Level 13
September 7, 2020

Hi l-cowell, 

 

Thanks for your post. Can I check if MTD is turned off on this account and if it is the client who is signed-in and attempting to enter the gateway credentials?