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February 10, 2026
Question

Is anyone else experiencing difficulty with the 18 month re-connection to HMRC. for MTD VAT. ?

  • February 10, 2026
  • 1 reply
  • 5 views

It goes part way and provides HMRC access codes but after ticking the permission box it freezes.

1 reply

QuickBooks Team
February 10, 2026

Hi, dh71. It sounds like there might be a browser-related issue causing the freezing problem after you tick the permission box. Sometimes, browsers can hold onto cached data or extensions that interfere with the processes.
 

You can use an incognito window to rule out browser-related issues and ensure the page loads correctly. If the problem persists, use a different supported and updated browser, as this can help resolve compatibility or other specific issues. 

Explore this article to learn how to troubleshoot other MTD issues if you encounter them: Fix MTD (Making Tax Digital) issues in QuickBooks (VAT and ITSA).

If you have other concerns about updating your MTD, reply below. We’ll guide you every step of the way.