My app keeps freezing and crashing

Hi Jamie,

I appreciate the effort you’ve already put into fixing this. Let’s try a few additional troubleshooting steps together to get everything back on track.

Before we proceed, could you please confirm the device you're using to run the QuickBooks Online (QBO) app?

To make sure that the QBO app is compatible with your device, please make sure you are using the following mobile operating systems:

• For Apple products:
  • iOS 11.1 or newer.
     
• For Android products:
  • Nougat 7.1.1 or newer.

Since you’ve already updated the software, I suggest restarting your mobile phone to refresh the system and optimize performance, since the QBO app may run background processes like notifications or syncing, which could increase data usage.

If the issue persists after restarting, I recommend uninstalling and reinstalling the QBO app. This helps clear any outdated data that may conflict with the updated version and cause issues like freezing or crashing.

Let us know how it goes or if there’s anything else we can assist you with.