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September 23, 2024
Question

QuickBooks please update the system. We are still having problems with the rules the split of VAT, the zero vat is coming up as 20% this has been for a couple of months

  • September 23, 2024
  • 1 reply
  • 1 view
this problem needs resolving

1 reply

Level 13
September 23, 2024

Hi l-cowell, thanks for posting on the Community today

 

We're not aware of any issues with incorrect VAT amounts showing on transactions with bank rules applied. 

 

To troubleshoot any browser issue that may be causing this, please try clearing the cache and Intuit-specific cookies on your browser. Once cleared, please close and re-open your browser for the changes to take effect. 

 

If you continue to experience the issue, please contact our support team by live messaging or through the Help icon in your QBO account. They'll have the tools available to set up a screenshare with you where they can look into the issue further. 

l-cowellAuthor
September 23, 2024

Thank you we often clear the browsers but this issue has happened before.

Will keep monitoring it