The stored data in your browser may result in unexpected behaviours. Let's access your account using a private or incognito browser to isolate this concern.
Here's are the keyboard shortcut keys you can use:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Internet Explorer: press Ctrl + Shift + P
Safari: press Command + Shift + N
Once you've signed to your account, let's try creating an invoice. If the VAT drop-down works, you may need to clear the cache of the regular browser you're using. Also, you can use other supported, up-to-date browsers like Google Chrome, Internet Explorer or Mozilla Firefox to be thorough.
You can leave a comment below if you have other questions navigating around QuickBooks and applying VAT. I'm just a few posts away.
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