Account Management

Hi,I'm a bit puzzled at the moment as I have read articles saying that there is no current ability for read only access, but then in the same post, there is a reply saying that custom roles CAN be created with specific permissions.I have created a new role but I cannot see anywhere here that allows me to edit the permissions.  There are no links to edit and nothing is clickable.  I tried to save it in case the role needed to exist first but it will not let me save it as it says no permissions have been created.I have also tried to edit an existing user with a predefined role but this is the same and it doesn't give any button or link to be able to change anything, only the button on the bottom that says save changes.I have also noticed that when the permissions load, it shows the area and a summary.  I have to click three times to expand the list of permissions, once which collapses the description, again that brings the description back and then finally to show the list

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Absolutely fuming!  Just lost the 2 hours I had worked on as I just got signed out for no reason.

How do you link your accountant to your account

My QB account has been showing up bank connection errors etc for a while and generally not running correctly as it should.QB offers everything I need as a self employed , small business. So I really don’t want to switch else where.is it possible to import all of my data to date (well end of the tax year just ended) say onto a memory stick and re start my QB from fresh? 

Whatever I do, QBO dumps me to the US Community and I cannot escape. Even if I click on the flag, as soon as I try to make a question, it goes back to the US again.What am I doing wrong?(PS: I don't expect I'll actually be able to find this question ever again.)

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I've just registered, with a 90% discount and been charged full price? I don't understand

Have disconnected account but cannot get it back.I know my login details are okPlease help!Thanks

Help!We are a small sports club and our elderly treasurer Mr Peter Bennett has suffered a life changing Stroke. He is seriously ill and unable to communicate.He runs an old desktop pro 2016 quickbooks systemWe have no passwords or admin passwords. The attached pdf shows the original licence number and product numberThe only thing we have is the Quickbook files from his PC.We tried the admin reset link and dont recognise the telephone number the passcode gets sent to.Is there any way to reset the passwords and gain access please?

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I am on Quickbooks on line and would like to update to the version with the Payroll in it.

Signed up for the standard subscription and had my intro phone call last night. Repeating bill transactions not included? Surely that's wrong?

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Help page no use.Always defaults to new subscription as name/password same as old account

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I've been using two email addresses for my business but am now moving over to one I want to change the email address that I use to send me receipts to Quickbooks. Can't see how to! I'm using Quickbooks self employed

My QB colleague is having a log in issue.  She has a UK Accountant account that she can no longer access.  The problem seems to be that most of her clients are UAE based and have been accounting under the UK licenses for the last six years without issue.  Since Thursday her account has been locked out with the error message as “we cant find anyone with this username”. She has called UK support who says that as all her clients are UAE based they cannot help and Global support is saying they cant help as her account is a UK version.  She has company IDs and invoices from the UK and has full access to her email. She has tried to recover her email but apparently the identification she sent is not being accepted as its not the same as the details the UK Support has for some reason. She has also tried to change primary admin through a link the UK sent but it doesn’t work as nothing happens when you enter the first page of ownership information and press continue.  Wo

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I have a client that no longer wants to use QBooks Simple Start. I pay the sub through my wholesale billing. I went to cancel their subscription from my account, but it will only let me transfer it to them, not just cancel it? They have never used it themselves, so will not know what to do from their side. I am sure I have cancelled subscriptions easily in the past. Am I missing something obvious??!   

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