Account Management

Hi I cant invite my accountant to my quickbooks. I have followed the instructions in the help menu but there is no "manage users" option in my settings

No text available

3 years ago

MVHP_Gabe

Account Management

Quickbooks Desktop 2020 Email Response

Hello! We have a vendor who is having issues replying to our Quickbooks purchase order emails in their email client. We run Quickbooks 2020 and have no issues replying to the proper email in our gmail system. However, the vendor says the recipient doesn't swap to the correct email address, so they just reply to the quickbooks@intuit email address. Is there something that we can do to fix this or is this something that is on the recipients side and cannot be fixed?

3 years ago

RobertCur

Account Management

County Required when configuring new payment option

Hi,We're trying to upgrade our credit card details, but the page requires county (can't update credit card details without it).We have been using QuickBooks UK for many years for our company, which is based in South Africa and we don't have UK address.There is no option to leave county blank.Please advise on method to update payment details.ThanksRob  

How to sign up with an address in Channel Islands? This option is not available on the drop down menu when choosing county.

3 years ago

designbooth

Account Management

Configure server to accept QuickBooks Online mail server host names

To ensure the customers are receiving QuickBooks emails; Solution 3 here suggests configuring your server to accept QuickBooks online mail server house names and IP addresses:https://quickbooks.intuit.com/learn-support/en-uk/manage-customers/3-solutions-for-when-customers-aren-t-receiving-your-emails/00/239588/message-id/45 Do I need to add all these (o1.sg.n.intuit.com, etc) as DNS TXT records to my DNS settings of my domain name? Or should they be MX records? Why is there so many? Why isn't there a QuickBooks SPF record?

3 years ago

8f90dc97fa3e

Account Management

Hi How do I send a link to my accountant so they can access my QuickBooks?

No text available

3 years ago

Anonymous

Account Management

Downgrade Subscription (UK)

The QB UK Platform needs to have a "Downgrade" or "Change My Plan" feature urgently introduced.It's been available for over 1.5 year on the QB US platform and I can't understand why it hasn't been ported over.QB need to understand that small business change over time and hence don't need to pay for additional subscriptions and services when they are not required.I'm currently wasting money on a QB Plus subscription when I only require QB Essentials.I might as well completely cancel and go to another provider.Disappointing.

Stupid idea when you pay subscription

No customer service.

3 years ago

TiaMaeMUA

Account Management

Quickbooks subscription - keeps failing

Hi, I have just gone self-employed and have been using the trial version, however when I now try to subscribe to the self employed package - i get an error message 'Oops! Your order was unsuccessful.'  I have tried two different bank accounts and both direct debit & debit card options and all fail.  After an hour on the phone this afternoon I was passed from one person to another none of who could answer and solve my question.  Can someone please help - my trial ends tomorrow and I don't want to have to enter everything again if i can help it. Many Thanks - T

3 years ago

roy22

Account Management

I have around 150 licenses (accountant billed) I always get into a muddle when I am trying to allocate one to a client. Can someone guide me on the process please?

I have around 150 licenses (accountant billed)  I always get into a muddle when I am trying to allocate one to a client.  Can someone guide me on the process please?   If I go to edit it seems to take me to a set up menu then asks for a subscription and I have a terrible job getting back to my practice!  

3 years ago

info-cleverk9s-c

Account Management

I am having a problem linking my bank account. It takes me to the bank log on page but fails when I put in the log in information, which is 100% correct. Help please

No text available

3 years ago

matthew-grayandp

Account Management

How do I cancel a client billed subscription for a company that is now dissolved? I can't make inactive as says money owing and I want to cancel, not transfer billing.

We are an accountancy firm with several client billed subscriptions.

3 years ago

gailnorris

Account Management

I'm trying to make a payment to resubscribe without success

No text available

3 years ago

richardojany

Account Management

Hi. Quickbooks have deducted wrong monthly subscription payment from my credit card. Please advise what should I do?

No text available

3 years ago

krender70-google

Account Management

If I try to downgrade my plan it just goes to a blank screen and won't enact it. (I am not using features of my current plan).

No text available

3 years ago

petagwyther-hotm

Account Management

I have left my accountant and resubscribe to a simpler package but I still can't use my account, it just keeps asking me to resubscribe? How do I activate it again?

The money has left my account and I have a confirmation email too.

3 years ago

garwoodbuild-gma

Account Management

I have a years free subscription from a toolstation promotion. I want to update it to inlude payroll but cant find out how and my email tonsupport hasnt been answered?

No text available

Everytime I log on into my laptop I have to go through all the setting

Hi,  I've been looking for a way to turn off the CIS setting which I had mistakenly turned on. I am a sub contractor and currently do not employ other staff and had mistakenly turned on the cis setting. can anyone explain what it is I need to do to reset this setting as on reading quickbooks it telling me that you cannot turn this off.  Thank you 

3 years ago

kathrynnewman-li

Account Management

Trying to connect metro bank to quickbooks.Go to login and it says that my bank needs me to do something and go to their site, when I do nothing is there?

No text available

3 years ago

useraccounts25

Account Management

QB enterprise 2013 Important Query.

So our IT people were on a chat with someone at QB UK yesterday.They were told that QB 2013 enterprise (which we have) will stop working on the 31st January 2023.Surely this cant be real as its a standalone desktop  program and not connected to QB servers ?  Its not online at all ?QB need to put out a statement on this as if you you could ruin a lot of businesses that run on this version of QB.RSVP. Steve Dalloway - Byretech Ltd