Account Management

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I am no longer doing payroll through quickbooks and this has been for the last month. However, I'm still getting billed. I need to stop this ASAP. Please advise on how to do this. Thanks. Octavio

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what i should to do?

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I've subscribed to your product through itunes but find I can't use the app. It says my free trial has expired then prompts me to choose a package. I select the one QBSE option, then a popup on my phone tells me I'm subscribed already to the chosen product, until the beginning of May.I've tried going through the Desktop version of Quickbooks , but can't get past putting my number in to receive a download link for the app that i already have. Going around in circles. have tried un/re - installing the app.Please can you help?

We have a UK version of QB premier 2015 and we have reached 14500 customers ( as our company file goes back to 2005 ) and we need to get rid of very old customers to allow us to add new ones. Rather than delete old customers which is very time consuming as we have to delete each old transaction individually i beleive, does anyone know if we make customers ' inactive' does that work like deleting customers and remove them from the 14500 limit? thanksNick.

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I recently set up a self-employed account and have realised in the process of sending an invoice out that there is a typo in my main business name. I cannot find anywhere to edit, only where to change my personal info, not my business?

I signed up for the Essentials product because we have been forced down the MTD road.However, I keep being set up on Self-Employed which doesn't have the one thing I need - the ability to send my VAT return.  It also says I owe £8 a month even though I went into the half price for 6 months offer so should either be £4 pm for Self-Employed or £9 pm for Essentials??I cancelled my subscription (as it said to on another of these Q&A posts) and tried again but it just kept sending me to Self-Employed.What should I do?

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Hi all. I’m signed up for a 30-day trial but unfortunately signed up on the US site and was wondering if it’s possible to transfer my account to the U.K. site as everything is in $ on the app.  Many thanks in advance