Account Management

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Nous avons plusiers comptes bancaires et lorsque nous avons appliqué un paiement, le mauvais compte a été utilisé. Comment le modifier

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I went into the Subscriptions and Billing section under the gear icon, but there's nothing I can do from there.

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Previously, we had to manually update every day and authorize, so we moved to Servus. Servus now has 2FA and Updates do not work. We do not want to go back to daily manual updates and authorizations so that our bookkeeper and accountant can do their work.

Sometimes a payment is in the process of delivery, but it is still added for no reason to the current invoice

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Intuit has blocked auto payroll for 5 months although all Fintrac obligations are met. Twice each month I speak with support who assure me that this time it will run properly but it never does. I complained to the regional representative about this client but she is pre-occupied in selling more subscriptions. I will have to consider changing software, although the support represetatives are very polite they ae unable to addres this error in the sotware.

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Looking at the HST Payable account

J'essaie de lier un compte bancaire de la Banque Nationale Entreprise. J'ai un accès en compte groupée (plusieurs compagnies dans le même profil). Quickbooks en ligne ne trouve plus les connexions avec les comptes. Pourquoi

mes ventes journaliere

We are using multicurrency so the IFF export is not available in kashoo.

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One week turnaround is too much.

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I want to downgrade my plan. My credit card was cancelled due to a fraud charge and it took a month to receive the new card. in the intrum my annual payment was due.  If i enter in the new card number will I be charged the current fee(which has increased)? I want to downgrade my plan, how do I do that? TIA

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Following the most recent QuickBooks update that introduced AI-based enhancements, we’ve encountered a serious issue with how transactions are being classified. Here’s the situation: We create invoices using standard SKUs, each tied to predefined income categories. Once invoices are paid and the payments are posted to our bank account, QuickBooks correctly matches the bank transactions to the corresponding invoices. Previously, this workflow worked as expected — all income was properly attributed to the correct categories. However, since the update, QuickBooks has started reclassifying these matched transactions under “Exchange Gain/Loss”. There appears to be no way to override or correct this classification other than manually adjusting the journal entries, which is both inefficient and error-prone.

The first one is a "system recorded" fee. The second one says AP Intuit Canada ULC. Definitely deducted twice from my bank acct.

Je ne vois rien qui fait du sens dans les catégories par défaut à par peut-être TRAVEL