Banking

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Hi There, I'm looking for a bit of help, this may seem like I silly question but is it normal to add payments received into an expense account? Basically I have an expense account for postage and in the past I've cancelled some labels and received a refund of the amount later down the line, can I just add this refund (payment received) into the same expense account the original payment was assigned to? Also wondering if the same would apply to my sales account - sold some items, categorised the payment received as a sale, but if I processed a refund for the transaction (full or partial) would I add this sent payment into the same account? Thanks, I hope that makes sense

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I have connected my bank account but for some reason all bank transactions show up as cash transactions on the Home page. How do I fix that?

I can't match/find transactions now. If I try to add a bank account again it wants to set up the bank feed again but I want to do a manual feed at the moment

For the financial year 01/04/2018 to 31/03/2019, we used Quickbooks Desktop. However, for the current financial year (01/04/2019 onwards), we are moving to Quickbooks online as the person who did this through Desktop has left. I have set up our new Online account - is it best to import our data for last year from Desktop, or should we start afresh? If we were to start over (I would prefer to, as I would like to do things a certain way), how would last years balances work, etc. We want everything to reconcile.

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I am new to quick books and trying to link my bank account but although its registered the account it states an error that I am logged in on another device.  I have checked and I am not logged in.  I am currently unable to update bank account payments because of this.

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I have been unable to connect my Quickbooks Self Employed account to my HSBC Business Bank account since 1st March 2019. Prior to that it worked just fine and always updated whenever I refreshed and entered the security code. Now it just says :"Looks like the connection to HSBC Bank (UK) - Business Banking isn’t available right now.Try again in a few hours. (102)"As that's been happening for weeks it doesn't seem very helpful. Nor can I find any other way of getting help other than here. Why is it not possible to phone someone about this or chat with someone? Or am I missing something? I've tried to get support through chat and email and just get sent round in circles getting nowhere.Other discussions seem to report similar problems but it seems the only suggested answer is entering manually or getting files from your bank, which surely defeats the objective of using Quickbooks, having an automated system that helps keep track of things by reducing the need to do it all manually. Any a

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I made a payment against a bill for £262.19 so I matched the payment against the bill in the banking window.. Later that day the money was refunded in error so I know have £262.19 showing as received in the banking window. I then had to phone the supplier and pay over the phone again £262.19 so now the original bill is paid and matched to the banking feed but I am now left with  £262.19 showing as spent (the original payment) and £262.19 as received (the refund error) now these two amounts in effect cancel each other out but how do I reconcile them as they are both stuck in the bank feed until I can match them against a Expense / Refund.If so how do I do that as I normally deal with credits against bills which are sorted before a payment is made?? Regards

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I've tried to connect a Sainsbury's credit card which is a MasterCard however the option doesn't appear to be able to connect it. Is there a reason why not all credit cards are available? 

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Hi Community, I am a brand new ProAdvisor with Quickbooks Online but unfortunately my 1st client is using Quickbooks Desktop and purchased Desktop Pro.  I am planning to start Desktop training to be certified as well. However in the mean time, I need to help my lovely client. Could you please guide me the right way?? Thank you.

I have a halifax account which is primarily my business account which i have linked to my quickbooks, but I also have a monzo card which I use as my daily card; mostly for personal stuff but occasionally if I'm out I will use it to purchase business supplies. When this happens I manually add it to QB with a snapshot of the receipt, is this the correct way of doing things? Also on very rare occasions a friend of mine pops money across to my monzo account if im out and she needs me to grab something for her business, since it's not related to my business and effectively she's just giving me the money to buy it for her do I need to add those transactions? Im just a bit confused as to HOW diligent i need to be with transaction recording. If its non business related does it need adding? Also, anf last questions, once i do an owner withdrawal do i need to track what that has been spent on? Sorry for all the questions, I just want to make sure I'm adding things correctly. Thankyou very much&n