I did get a live person in chat! She stated that it looks like DD is starting to move. I finally got the email alert that the payroll direct deposit was successfully processed ( I didn't even realize that email hadn't come through until it did). The very nice customer service rep can only do so much. She also said she just got a notice that our company DD will be processing this afternoon. Technology blips hurt everyone- remember everyone that reaches out is human.
I did get a live person in chat! She stated that it looks like DD is starting to move. I finally got the email alert from QBO that the payroll direct deposit was successfully processed ( I didn't even realize that email hadn't come through until it did). The very nice customer service rep can only do so much. She also said she just got a notice that our company DD will be processing this afternoon. Technology blips hurt everyone- remember everyone that reaches out is human.
Did anyone get a response? It looks like all deposits are being delayed. I just got a automated response that said the fence should be released later this afternoon, but I'm waiting on a call back.
This is a disaster going into a holiday weekend. You cant make changes do do we pay our employees by check and then they get paid twice when it finally goes through???? That's a bookkeeping nightmare even if businesses can afford it.
They have contacted our banks to give us a 1-800 number that has over an hour wait time! Recording says it's been resolved. Meanwhile how is our bank supposed to process and send out money to all employees in time for weekend? I dont see that happening. There needs to be some kind of compensation for this annoyance and embarrassing delay for our companies and our employees.
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