Employees & Payroll

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I accidentally over paid the November payroll source deductions for the charity I work for. The payment already went through. I am going to pay less to CRA for December deductions. How should I record this on QuickBooks? 

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Hello, We have over deducted on an employe's health and dental payment. I've tried to correct it by putting a negative number in the override screen, but I get the error "Looks like some of your pay items are incorrect. Please fix the highlighted areas before you continue." I found these instructions for Quickbooks Desktop, but is there a way to do this with Quickbooks online? https://quickbooks.intuit.com/learn-support/en-ca/payroll-additions-or-deductions/giving-an-employee-a-refund-for-a-payroll-deduction/00/387095 The amount of the refund exceeds the normal deduction for the pay period. I hope someone has figured this out!  

for the invoices that are partially paid, i would like to clear them as completed. We are not receiving the rest of the funds for that particular invoice.

I am trying to set up QBO standard payroll for a a client. When I click 'set up payroll' it takes me to the page that offers QBO Payroll and Wagepoint, but the button to start the trial doesnt do anything. I have tried changing browsers and clearing cookies. Still not working.

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Will QB generate form PD27 E if you subscribe to Quickbooks payroll and if so when will it be available?  

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I need to enter a lump-sum payment to an employee after they left. What is the correct way to do this? Also, I will need to file an amended ROE.

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I have temporarily laid off my employee due to a shortage of work (no specific date of return planned, but they will be coming back in the next couple of months).  I am trying to generate the ROE document in Quickbooks Online Payroll in order to fill out my online ROE submission for Service Canada.   Would I change my employee's status to 'Not on Payroll' instead of 'Terminated' (since this is not a termination, but simply a temporary layoff)?  I'm concerned that if I choose terminated, when I bring them back their work history will not reflect their original start date.  This is new to me so I don't know the implications of each choice.  I have had a hard time finding definitions of these different options, except that a few British quickbooks pages seemed to suggest choosing 'Not On Payroll' for 'FURLOUGHED employees'.    

I have not been able to run payroll in 3 days because of this error and Quickbooks support has not been able to fix it still. Is there any way to get to someone high enough in support that can at least run payroll manually? This has been impossible to fix with support and it does not inspire confidence with my employees when I cannot get them paid.  The error is highlighting two employees who are not getting paid this pay period as the ones that need the checkboxes cleared on, but they are not checked nor could be since the boxes are grayed out.

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