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July 28, 2026
Question

How do i record a credit for returned parts

  • July 28, 2026
  • 1 reply
  • 25 views
I purchased a motor under warranty to get it shipped to my customer and then took the old motor out and filled out their paperwork and got refunded everything except for some shipping. How do I record the credit back onto the vendor or all I can do is go in as an expense and there’s no negative number and I don’t know where to put to add a credit.

1 reply

QuickBooks Team
July 28, 2026

How you handle this depends entirely on how you entered the original purchase. Since you logged the original purchase as an expense, you’ll want to skip the vendor credit entirely and record the refund as a bank deposit. Supplier credits are only needed if you are tracking supplier bills and open balances.

 

Here’s how you can set it up:

 

  1. Click + Create at the top.
  2. Choose Bank deposit.
  3. Under the Add funds to this deposit section, fill in the details:
    • Received From: Choose the vendor who sent the refund.
    • Account: Pick the same category or expense account you used when you first bought the motor.
    • Amount: Type in the refund amount.
  4. If this needs to be tied to a specific customer or project, check the box for Track returns for customers and select their name.
  5. Once done, click Save and close.

 

However, if you would rather handle this via a bill, you can proceed with a vendor credit and apply it to your current or future bills. Follow the steps below for further information: Record a supplier credit for bills.


Feel free to reply to this post if you ever need a hand with anything else. We want to make sure you're completely taken care of.