How do I record a refund of an expense on one of our business credit cards manually?

Hey there info-eliteclassd,

Thanks for reaching out to us here. Making sure you get the support you need is important. I would be happy to point you in the right direction for the best assistance.

Based on what you've described, I feel you'd benefit more by contacting our support team outside of the Community as we would need a bit more information from you. They'll be able to verify your account details in a secure setting, as well as view your screen to better assist you. You can reach them by following one of these methods:

Schedule a Callback or start a Chat: click (?)Help in the upper right > type and enter "Contact support" into the QB Assistant > click Contact Us > explain your situation > click Let's Talk > choose Get a callback or Start a Chat.
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To enter a credit received on your credit card manually click on the +New (left side menu) then choose Suppliers --> Credit Card credit.   This will open a window for you to record the credit manually.  Make sure you enter the correct Payee and the same Category used when you entered the Expense.