I have a payment for a cheque that was done in two amounts instead of one. Can I combine the two payments on the bank screen to make one payment and clear the amount?

Hi there, 

I'd be happy to help you with recording the two payments for the cheque. QuickBooks makes it easy to do this and I'll be happy to show you how. 

There are a few steps we need to do to get you all set. Follow the steps below:

Step 1: Create a Bank Deposit for the partial payment received from the customer.

1. Click the QuickBooks Plus (+) icon.
2. Choose Bank Deposit.
3. In the Add funds to this deposit section, add a new line item for the customer payment.
4. In the Received From column, enter the customer name.
5. In the Account column, enter Accounts Receivable.
6. In the Amount field, enter the amount that was cleared in the bank. This way you can match the deposit to your downloaded banking transactions.
7. Click Save and close.

Step 2: Receive the payment.

1. Open the invoice, click the Receive Payment button.
2. Select the correct invoice from the Outstanding Transactions section.
3. From the Credits section, click the deposit you have created earlier.
4. In the Deposit to field, enter the account you want to use.
5. Click Save and close.

Now that the partial payment is already applied to the invoice, you can now match the deposit to your bank transactions. You can check out this helpful article to know more about the process: 

Match and categorize bank transactions in QuickBooks Online.

In case you need further assistance, feel free to contact our support team using this link here. 

I see what you're saying. You can match the two transaction to the original one by going to your Banking page and following these steps: 

1. Select the transaction to expand the view. 
2. Review the Records found. These transactions are ones you already entered in QuickBooks.
3. Select the link next to each record to get more details.
4. Review the Deposit to field on the forms. Your transaction in QuickBooks is already in the account listed.
5. When you’re done, select Match.

Check out this article here for more info on matching transactions: Match and categorize bank transactions in QuickBooks Online. Let me know if you have questions.