Why isn't my Receipts working on my app and on online?Neither my Snap on the app, nor my upload from computer nor my forwarding email are recognizing uploaded receipts.

Thank you for letting us know about the receipt capture malfunction, @admin391. I'll help you get the support you need to resolve the issue with the feature working again as soon as possible.

Since this problem affects multiple upload methods across both the app and online platforms, I suggest contacting our Live Support team. They have access to specialized tools to investigate complex issues like this.

Here's how to connect with our live support on a mobile device: 

1. Go to the Menu and tap the Help icon.  
2. Choose Articles and support.
3. Hit the Contact Us option.
4. Enter the question, keyword, or topic you need help with.
5. Select Continue and follow the prompts to connect with a live expert.

Alternatively, you can connect with them through the web version. Here's the way to do it:

1. Log in to your QuickBooks Online (QBO) account.
2. Navigate to the Help menu.
3. Select the Search option and type "Receipts".
4. Hit the Contact Us tab at the bottom.
5. Follow the prompts, then choose a way to connect with us.

To ensure you receive the quickest possible response, please check our support hours before reaching out. The team will be able to check if other users are experiencing similar issues and provide personalized assistance.

Our priority is to help you maintain your accounting processes without delays, @admin391. If you need further help or have any other QuickBooks-related questions, please leave a reply here. I'll ensure your QuickBooks experience runs smoothly.