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14 replies

R
RCVQuickBooks Team
QuickBooks Team
September 27, 2019

I can guide you on how to unsubscribe your QuickBooks Online (QBO) subscription, samkelodwabayo87.

You can cancel your QBO account on the Billing & Subscription page. Then, your data will be available in a read-only access for one year from the cancellation date.

Here's how: 

  1. Click the Gear icon on the top menu.
  2. Choose Account and Settings and click Billing & Subscription.
  3. In the QuickBooks section, select Cancel (paid subscription) or Cancel Trial (if you’re using a trial).
  4. Choose Continue to Cancel, then Continue to Cancel again.
  5. Finally, answer the exit survey questions (to help us make QuickBooks better), then scroll down and select Confirm Cancel.

Then, you'll receive an email confirmation that you canceled your online subscription plan.

For more details about canceling your subscription, you can check out this article: https://quickbooks.intuit.com/community/Help-Articles/How-to-cancel-your-subscription/m-p/187739.

Let me know if you have more questions. I'm here to answer them. Thanks!

G
Ghjn
October 22, 2019

This is not working on the app. Called customer service and they told me to call Google.

I am trying to cancel the free trial on Android phone. Please help

 

BettyJaneB
BettyJaneB
Level 9
October 22, 2019

Thanks for joining the discussion, @Ghjn.

 

The best way to stop a trial version of QuickBooks is to wait for the 30-day trial to end. It will make the account inactive, and there'll be no other charges as long as you don't enter another method of payment.This is because canceling the account isn't an option for us, once you've subscribed to a free trial of QuickBooks Online for Mobile.

 

This should get you moving today.

 

In that event should you need anything else about this, you can always find me here. Have a great day!

T
testa
December 23, 2019

Hi, I caný cancel my suscription, every month I pay $10 but i don´t use the services. When I tried follow your instructions, I didn´t see where cancel the suscriptions.

 

 

MJoy_D
MJoy_DQuickBooks Team
QuickBooks Team
December 23, 2019

Thank you for providing us a screenshot, @testa. 

 

I can see that you're trying to cancel your QuickBooks Online Accountant (QBOA). Since QBOA is a free program, there’s no subscription to cancel.

 

To further check where this $10 charge is coming from, I suggest reaching out to our Customer Support. They have the tools to trace this charge. 

 

Here's detailed guidance on how to contact QuickBooks Online Accountant support.

 

You can leave a comment below if you need further assistance or help with your QuickBooks. Take care and have a wonderful week!

S
sameproblem_allbrowsers
January 6, 2020

@former_customer_to_be, 

Im having the exact same interface problem which is prohibiting cancellation. Apparently this is not a new issue which is very disappointing, will phone in my cancellation once lines open tomorrow.

Ive attempted the cancellation on multiple browsers, here are the results with console logs below:

 

 

 

 

 

 

 

 

 

 

Accessing the 'Accounts and Settings' container from these browsers works. In the 'Billing & Subscription' view, I can use 'Upgrade your Plan', 'View Billing History' & 'Switch to Annual Billing', but when i attempt to cancel using the 'Cancel Subscription' button, i'm treated to the following:

 

 

 

 

 

 

(Descending: Chrome, Edge & Firefox) All three briefly attempt to generate another layover container, then fail and return a blank view of the 'Accounts and Settings' container. Attempting to select the 'Billing & Subscription' view will return no activity. This behavior persists until the 'Accounts & Settings' container is closed and reopened.

 

I tried cancelling on iexplorer (a browser some companies restrict their users to), and couldn't even get to the 'Accounts and Settings' container. Instead i got this response:

 

    S
    Su5
    March 14, 2020

    Cancel me out of Quickbooks immediately.

    Susan Spillo

      S
      Su5
      March 14, 2020

      Cancel me out!!!

      no more payments.

      effective immediately 

      susan spillo

      Create with Susan LLC

        P
        Peter B7711
        March 16, 2020

        I want to unsubscribe

         

        JessT
        JessTModerator
        Moderator
        March 16, 2020

        Hi Peter,
         
        If you’re on trial, you can wait till QuickBooks expires. Your data will then be removed from the system on the date stated beside the company name after cancellation.
         
        If you’ve already paid QuickBooks, you can follow Raymond’s steps to cancel your account. But first, please run through the QuickBooks policies he stated in the lower section of his post before following his steps.
         
        You can always reach out to us whenever you need help in the future. We’ll be here to assist you again.
         
        Thank you for using our QuickBooks product.

        G
        Gloriac
        March 20, 2020

        Quick books online

        I want to cancel  the payments that get debited to my credit card

         

        G
        GraceC
        Level 4
        March 20, 2020

        Hello there, @Gloriac.

         

        There are two ways to cancel the service, you can either log in to your account and cancel it yourself or contact our Customer Care Team for assistance.

         

        To cancel the service yourself, follow the steps below:

        1. Click the Gear Icon.
        2. Go to Account and Settings.
        3. Select the Billing and Subscription tab.
        4. The system will ask you to answer the exit survey question and click Continue.
        5.   You will receive an email confirming your QuickBooks Online subscription is canceled.

        Since you wish to get a refund after the cancelation of your QuickBooks, please contact support through the phone number on this article: Contact the QuickBooks Online Customer Support team

         

        If you wonder what happens to your data after canceling your account, click here:  What happens to my QuickBooks Online data after I cancel?

         

        In case you change your mind in canceling the service, you can contact us right away to resubscribe.

         

        Reach out to me if you have any other questions or concerns. Please know I’m always ready to answer them.

        J
        joel14
        March 20, 2020

        The problem is that the unsubscribe screen does not work! Most annoying customer experience ever.

          X
          Xoloski
          March 25, 2020

          I do not want to continue my annual subscription.

          1) Quickbooks is too expensive for what I get out of it.

          2) I can use my bank statements to get what Quickbooks offers.

          3) I find quickbooks useless for my needs.

          J
          jamespaul
          Level 8
          March 25, 2020

          Hello, Xoloski.

           

          As a customer myself, I always look for a software that addresses my needs for the right price. I'd take your post as feedback to better improve our services, offers and pricing for users like you. Without further ado, I'm here to help you cancel your subscription. 

           

          You can go to the Account and Settings menu to cancel your annual subscription. Here's how: 

           

          1. Click the Gear icon.
          2. Select Account and Settings.
          3. Go to the Billing and subscription tab. 
          4. In the QuickBooks section box, select Cancel subscription. 
          5. Follow the on-screen prompts to finish the cancellation process. 

          After cancelling, we hold your company data for up to a year. After that time frame, we will completely delete it from our system. 

           

          You might also want to export your reports and lists (customers, suppliers, and accounts) for backup purposes. To do that:

           

          1. Click the Gear icon. 
          2. Select Export Data.
          3. Toggle the list or reports you want to export. 
          4. Once done, click the Export to Excel button. 

          You'll find this article helpful in case you want to learn more about the export processes: Export reports, lists, and more.

           

          The Community space is always open if you have other concerns with QuickBooks Online. 

          G
          Gui1234
          May 30, 2020

          This is the worst service I EVER MET in my life. 

           

          I had to cancel my credit card in order to stop my subscription. This is turning into a class-action with other people facing the same issues. You are just robbers ! Months paid for NO REASON, just because your customer service is not able to do his job.

           

          I will never recommend your services, and trust me I'll speak about you.

          S
          Sernam
          July 6, 2020

          I want to cancel my subscription

          katherinejoyceO
          katherinejoyceO
          Level 9
          July 6, 2020

          Welcome to the Community, @Sernam. I can walk you through unsubscribing your QuickBooks Online (QBO) account. 

           

          First off, you'll need to log in as an admin user, then follow these easy cancellation steps below:

           

          1. In the Settings menu, select Account and Settings.
          2. Go to the Billing and subscription section, then select Cancel subscription. You'll want to click the Cancel trial if you're still on a trial period.
          3. Click Continue to cancel, then select Continue to cancel again.
          4. Follow the onscreen instructions, then select Submit and cancel subscription.
          5. Once done, click Got it.

           

          In case you're subscribed through mobile apps, follow the steps to unsubscribe according to your device outlined in this help article: Cancel your subscription through an app store. 

           

          Consider printing your forms and reports as QuickBooks will only keep your data for a year. Should you decide to come back within the year, feel free to resubscribe and can continue where you've left off. 

           

           

          Let me know if you have additional questions. We're always delighted to help. Stay safe. 

           

          P
          patrick19732000-
          April 15, 2021

          YES I WENT TO UNSUBSCRIBE

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