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sofiamdc-2341
sofiamdc-2341Community Manager
Community Manager
August 22, 2025
Question

We Value Your Opinion: Share Your Thoughts on Our New Update.

  • August 22, 2025
  • 11 replies
  • 6 views

 

We're passionate about creating products that make a difference in your life. Recently, we launched our New QuickBooks Integrated Experience. Now, we’d love to hear what you think.

 

Why Your Feedback Matters

Customer feedback is the heartbeat of our innovation. Every comment, suggestion, and critique helps us refine our products and deliver the best possible experience. By sharing your thoughts, you play a key role in shaping the future of QuickBooks products.

 

How You Can Help

Have you tried the New QuickBooks Integrated Experience? Whether you loved it, liked it, or thought we could have done better, we want to hear from you.

 

​​Leave a Comment on this thread and we'll share your feedback directly with our product teams.

    11 replies

    L
    Louie6
    September 16, 2025

    The new update is terrible !!!! the old was so simple to use and we were so much quicker. You have made it more diffcult to find the tabs and pages we want to use with youtr new myapps tab

     

    Retrun the old immediately and stop trying to be fancy. we are not accountants we are simple business owner using your software. If we were accountants or book keepers we owuld use Myob or Xero 

      C
      Carly 1
      November 7, 2025

      Yes I agree!! I can not add multiple service dates on my invoices now which is a requirement for NDIS criteria. It’s absolutely awful to use now and am considering another platform if it doesn’t return to the simplified version. Causing me stress as I will not be getting paid until I can figure it out 🙎

        L
        Laar
        November 16, 2025

        Oh a week ago I’ve only just come across this. They haven’t fixed it yet! I need to be invoicing for NDIS clients! They have 24 hours or I’m jumping ship!

        A
        Anonymous
        November 8, 2025

        This update is horrible. It’s messy, confusing, and lags terribly. Previous version was fantastic. Please return or I will be looking at other alternatives to use. I hate this new version. 

          G
          Gary KK
          March 2, 2026

          I agree.

          I also will be looking at alternatives. Especially if they fully deploy this and remove the old interface from use. 

          I
          IsaacHarrison
          November 11, 2025

          Please Revert back to the old update as I have all the sudden encountered so many new issues that I never had, this isn’t just about change it’s about keeping the UI simplistic and straight forward for normal business owners like ourselves. Potentially seeking new software if it remains. Thanks

            L
            Laar
            November 16, 2025

            Hi since the update I can’t send invoices. I can no longer date everything. 
            when will this be fixed?

            L
            Laar
            November 16, 2025

            I can’t send any invoices. The new interface is terrible. Please revert immediately. Also there was zero communication about this. Unhappy customer here. 

            B
            bcowdroy
            November 17, 2025

             

            New update is crap

            I have to log in every fooling time 

             

            cant add a note with payment so I can consolidate it later

             

            cant look back on invoices over 6 months, YES I have changed the goddam settings

            C
            CPDC
            November 18, 2025

            The new update is attrocious! I won't want to have to learn a whole new program, layout or have any assistance from AI.  This is my ACCOUNTING program.  I don't need AI to tell me anything.  I watched the 5 step intro and the last ballon said click settings to go back to the previous platform, yet there is noting in settings that lets me do that.  Give me back my old quickbooks platform.

            When you keep changing the program, it does not improve things, it actually reduces productivity becasue we have to go and re-learn something that we could use quite comfortably.  STOP CHANGING THE INTERFACE! Get rid of the new platform! It is just as bad as the new ADOBE platform which is just as pittiful! It is no wonder productivity is down in this country!

            I
            i hate this iteration
            November 19, 2025

            horrible, terrible, absolutely deplorable..... let us choose to go to the new interface or not. You will loose so many customers to other accounting software.

            G
            Gung Hoe
            February 15, 2026

            recent updates have put my 'bookmarks' behind a button, can i revert it to the original state where the buttons I use are on the homescreen/menu? The only buttons I use are "Invoices", "Customers", and "Create new invoice". I do not use anything else.

             

            Also, I am constantly being suggested to add widgets. Can I remove them?

             

            I highly value a clean workspace with minimal fluff. The new update has added multiple elements I consider fluff and would like to revert back to the minimalist layout I was able to create previously. I've tried customising my homepage already and cannot seem to remove the elements I don't use.

            Z
            ZuzieGQuickBooks Team
            QuickBooks Team
            February 15, 2026

            Hello Gung,

             

            Welcome to the Community! It’s great to have you here. I understand that transitioning to a new layout can be challenging, and having the option to switch back to the previous version can make it easier for your workflow.

             

            Please know that QuickBooks Online is continually evolving. These updates reflect our commitment to enhancing the Intuit platform for a better experience.

             

            As QBO gradually transitions to the new experience, some users still have the option to switch back to the old layout. Switching back is temporary, as you'll soon return to the new interface to access QuickBooks' latest features.

             

            Here's how to switch back:

             

            1. Click the Gear icon at the top.
            2. Select the Switch button to return to the old layout.
            3. If you'd like to return to the new layout later, simply click the Switch button again.

             

            For removing widgets, you can customize the Home screen as follows:

             

            1. Go to the Home screen.
            2. Select Customise, then choose the widget you want to delete.
            3. Click Save.



             

            The steps above can help you go back to the old version. If you have any additional information, please don't hesitate to add it below. I'm looking forward to hearing from you. Have a great day ahead!

            T
            Tony Cruise
            February 28, 2026

            Please switch back to the old user interface; the new one is absolutely terrible, full of bugs, doesn't refresh, and most-used functions are now multiple clicks away.

            We are not your beta testers; we are your customers. Your software development team needs to test things first before they deploy to your live system.

            Whatever web stack you have switched to, is so much worse than what was used previously.

            Even though I have been a customer for a long time, might be the right time to consider the alternatives.

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