Anyone else having issues with QuickBooks app? My receipts aren’t saving properly, tax not recognized, and keeps saying “retry.” Been happening for weeks now.

I understand how relevant it is to have everything working smoothly, Sharktavending. Let's perform some troubleshooting steps to help resolve issues with saving receipts and taxes in your QuickBooks Online app.

Sometimes, unusual behaviors like this can be caused by data damage or cached files. To refresh your device and restore the app to its default state, you can reset the app data. Here's how:

For iOS

1. Go to Settings and tap General.
2. Click iPhone Storage, then select the QuickBooks Online app.
3. Tap Offload App. This will free up the storage without deleting your app's documents and data.

For Android

1. Go to the Menu ☰ icon and tap More Options ⋮.
2. Click on Settings, then Refresh Data.
3. Select YES to confirm.

Once done, re-open the app and log back into your account. Also, you can utilize and sign in to the browser available on your device as an alternative.

If the issue persists, I recommend contacting our QuickBooks Live Expert Team to check your account and investigate this further.

In addition, here's how to review and categorize your bills and receipts to ensure the accuracy of your accounts: Categorize online bank transactions in QuickBooks Online.

We'll leave this thread available for any additional queries.