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3 replies

J
jamesjdtQuickBooks Team
QuickBooks Team
January 21, 2026

Hi, providehomecare-billing.

 

Could you specify the issue you encountered while using the QuickBooks Online mobile app on your iPhone? Providing this information will help us resolve the problem more effectively.

 

In some cases, issues with the mobile app can arise due to cached data preventing it from loading new information. To address this, try logging out of the app and then logging back in. It refreshes the app and retrieves updated information.

 

To further optimize the app’s functionality, follow these steps:

 

  1. Open your device’s Settings and tap General.
  2. Select iPhone Storage, then locate the QBO app.
  3. Tap the Offload App to free up storage and refresh its performance.


Alternatively, you can access QuickBooks Online through a web browser on your mobile device to upload receipts.

 

If you have any additional questions or concerns, please reply with more details. We're here to assist you.

N
nkcp25
January 26, 2026

YES!! We recently started using Workforce for time tracking and I've had two employees show me their mobile app and they cannot edit their out time when creating a time entry. Android version has day & time options for both the Start time and the End time, but on iPhones, they can edit the day in only one place, then they can edit the start time, but not the end time. The end time is permanently stuck on the current time.

 

Workaround is to use the "duration" tab instead of the time tab, but it is horribly cumbersome!

    N
    nkcp25
    January 26, 2026

    All the settings are correct, i.e. nothing has changed on our end but suddenly at least 2 people are having this problem

     

    We have tried re-installing the app, re-starting the phone, etc.

      Clark_B
      Clark_BQuickBooks Team
      QuickBooks Team
      January 26, 2026

      Hello there, @nkcp25. I understand the importance of editing the time out for employees, and I appreciate all your efforts in dealing with this.

       

      Since you’ve already tried the troubleshooting steps, I recommend reaching out directly to our Live Support team. They can further check why your employees are unable to edit their time out and guide you through the next steps to resolve the issue.

       

      Here's how:
       

      1. Go to Help.
      2. Select the Search tab, then choose Contact Us.
      3. Type in your issue or concern in the field.
      4. Hit Continue.
      5. Click the Chat or Callback option.

       

      For more information about our contact feature and support hours, please refer to this article: Get help with QuickBooks products and services.

       

      Feel free to comment below if you have any other concerns.

      L
      LGHsGirl
      January 28, 2026

      Yes!  I cannot edit the clock out time on the app.  It’s super-frustrating because I don’t always remember to clock out exactly when I leave.  Never had an issue with it until this most recent update to the app (on Jan. 22, 2026).  It definitely needs to get fixed!

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