There are several reasons why your bank feeds may not be updating in QuickBooks Online (QBO), Valerie. This may be due to your bank's side that needs your attention, or if you need to update credentials in QBO.
But before proceeding, may I know the name of your bank? This will help pinpoint the root cause of the issue and offer accurate guidance to resolve the problem.
To determine whether the problem is related to your bank, sign in to your bank’s website to check. If you can sign in to your bank's website, it's a strong indication that there isn't a major connectivity issue. Next, take the following steps on your bank's website:
Review Account Notifications or Alerts: Check your account for any messages or alerts that may require action, as these could disrupt the connection between QuickBooks and your bank.
Check for Display Issues: Navigate to your bank's website to ensure everything loads properly. Display errors or broken elements on the website can prevent QuickBooks from downloading new transactions.
Stay Updated on Security Protocols: Monitor your bank's website for any recent security updates or changes (e.g., password policies, two-factor authentication requirements) that could affect the syncing process with QuickBooks Online.
If no external issues are found, we can refresh the connection details.
In the Bank transactions page, select the account card for the bank account you’re working on.