Blank drop downs on customer files when making a sales receipt - info missing = Customer. Payment Method. Deposit To. Product/Service. 2nd issue in less than a month.

I see that these fields are essential for generating a sales receipt, office337. Please know that encountering issues is not how we want your QuickBooks experience to be.

Since the choices are missing under the dropdowns when making an entry, you can start by refreshing the page, then logging out and logging back in. Once done, create and send sales receipts in QuickBooks Online.

Alternatively, I recommend clearing the cache and deleting Intuit-specific cookies if the issue persists. It addresses this odd behavior, ensuring the browser is running the program as designed. You can also switch to another compatible option to verify if it's a webpage issue.

You'll want to customize invoices, estimates, and sales receipts to explore what more you can do with the sales forms.

I'm always up to answer any additional questions you may have regarding receipts or any sales-related concerns. Just add them below so we can get back to you.